 |
|
|
|
|
Welcome to Help Center
|
Welcome to mkMob's Help Center. Please select a topic to view.
|
1: General Help Topics»2: Advertiser Help Topics»3: Publisher Help Topics
 How do I Create an Account
To create an Account:
1. Go to www.mkmob.com and click the Register link in the top right hand corner.
2. Fill out the registration form with the basic information we ask you.
3. Click the Create Account button.
4. Check your messages for an email from us with a confirmation link. The message will be sent to the email address you specified.
5. Click the link in the email to confirm your email address.
That's it. Now you may sign in, create ad campaigns or add a site to start earning.
 Eligibility Requirements
To be eligible for participation in our network as a publisher your site must fulfill these requirements:
1. Worldwide acceptance of publishers.
2. Content rich mobile site.
mkMob Disallows sites with the following:
 Any illegal activity.
 Racist, defamatory, hateful or libelous material.
 Violation of IP rights of third parties.
 Any content that is not approved by mkMob!
mkMob's Publishers are not allowed to do the following:
 Offer incentives for clicks - You may not offer incentives to users for clicking ads displayed on your site. This is bad for advertisers and your account may be disabled.
 Generate fraud clicks - No automatic click generation by robots or any other artificial means. This is strictly prohibited!
 Code Manipulation - You may not manipulate the install code in ANY way. This could result in inappropriate statistical results. Remember, you will suffer the losses.
 Log In to Your Account
To Log In to Your Account:
Before you can use any of our services, you are required to register an account and sign in. If you do not have an account, please see How do I Create an Account above.
mkMob offers two ways in which you can sign in.
Firstly: Go to www.mkmob.com. When the page is loaded you will see two input boxes asking for your email address and password respectively.
Fill in the required information and click the Sign In button.
Secondly: Click the Login link at the top right hand corner of any page or type http://www.mkmob.com/login.php into your browser's address bar.
When the page loads, enter you email address and password then click the Login button.
**The email address should be your mkMob email address and password.
 What if I Forget my Password
We provide a password recovery tool incase you have forgotten or misplaced your current password.
However, due to security purposes, we do not provide you with your old password. Instead, a new password will be generated and emailed to you.
To use the password recovery tool, click the Forgot your Password? link that is located at the top right hand corner of any page. Follow the instructions to generate a new password for your account.
 I have problems Signing In
If you are encountering problems while trying to sign in to your mkMob account, it is likely that you either have cookies turned off or you are making a mistake with your password.
1. Cookies Turned Off
In order for you to sign in, you must have cookies enabled. We use a session cookie to keep track of your session once you are logged in. If you disable cookies, then you won't be able to sign in.
2. Password Mistakes
mkMob passwords are case-sensitive. This means that if your password is Petgmk and you type petgmk, the login will fail. If you can't remember your password, you can request a new one using the password reset tool.
 How to Change Your Password
Firstly you must be signed in before you can proceed to change your password. After you have signed in, hover over the My Account tab.
A dropdown menu should appear. Click on the Change your Password link that is located inside the dropdown. When you've been redirected to the new page follow the instructions to change your password.
N.B: We will ask you to provide your current password in order to verify that you actually own the account. If you cannot provide the password you won't be able to proceed.
 Edit Account Information
After registration you may need to change certain account details. mkMob allows you to easily update your account information in order to keep it valid and current.
After you have signed in go to the My Account page or simply hover over the My Account tab and click the Account Information link.
We allow you to change your email address, firstname, lastname, phone number, company and account type. If you decide to change your email address the updated email address will become your mkMob login.
 Account Summary
The Account Summary page displays an overview of your publisher earnings, advertising balance and transactions. You may use this page as a quick reference and to top-up your account.
1. Ad Balance: This is the amount of advertising funds available to run your ad campaigns. You can easily top-up your advertising funds via PayPal or by using your Credit Card. When your advertising balance depletes to a minimum value, we will
always send you a notification.
2. Pending Earnings: This is the amount of revenue earned from your mobile sites. If your pending earnings is $25 or more, we will process and send it to you within 30 days after it is earned.
3. My Orders: A list of orders that you have made. Each time you top-up your advertising account an order is stored.
4. My Payments: A list of payment invoices generated for each payment that you receive.
5. My Transfers: A list of transfers performed by you. Each time you transfer funds from your advertising account a transfer is stored.
To review your ad balance, pending earnings and transactions:
1. Sign In to your mkMob account at www.mkmob.com or click here: www.mkmob.com/login.php
2. Click or hover your mouse over the My Account tab.
3. Click Account Summary.
You can add funds to your account from this page by clicking Add Funds to My Account, located to the right of your Pending Earnings.
 Adding Funds to Your Account
Before you can start running ads you must top-up your account. If you have already created an ad, it is submitted for approval. We will send you an email notification when the ad is approved to start running. Be sure to have funds in your account if you want your ads to run immediately after we approve them.
To add funds to your account:
1. Sign In to your mkMob account at www.mkmob.com or click here: www.mkmob.com/login.php
2. Click or hover your mouse over the Add Funds tab.
3. Select your method of payment and follow the steps provided.
 Account Suspension
We regularly monitor accounts in the mkMob system. If we notice issues, we may temporarily suspend your account.
During a suspension, you won't be able to access your account. If you feel your account has been wrongfully suspended, you may email us with further information.
All suspensions imposed on any account is temporary, and we will notify you when the suspension has been lifted.
 The Terms of Service
THIS AGREEMENT CONTAINS mkMob'S TERMS OF SERVICE(TOS), WHICH IS AN AGREEMENT THAT SHOULD BE ACCEPTED BY YOU ("The User") OF THE SERVICES OFFERED BY www.mkmob.com ("Company", "The Company", "mkMob Pvt Ltd", "mkMob"). IF YOU DO NOT AGREE
TO THESE TERMS THEN DO NOT CREATE ANY ACCOUNT AND YOU WILL HAVE NO RIGHT TO USE THE SERVICE
The Web pages available at www.mkmob.com, and all linked pages unless indicated otherwise ("Site"), are owned and operated by mkMob Pvt Ltd and are accessed by you ("User") under the following terms and conditions:
ACCESS TO THE SERVICES. Subject to the terms and conditions of this Agreement, The Company may offer to provide certain services that relate to facilitating the sale of mobile advertisements by bringing together mobile
advertisers, publishers, and affiliates as described more fully on the Site, and which are selected by User through the process provided on the Site ("Services"). The Company may change, suspend or discontinue the Services (or User's access thereto)
at any time, including the availability of any feature or Content, without notice or liability. mkMob reserves the right, at its discretion, to refuse to allow access to the Services to any User at any time.
mkMob
also reserves the right, at its discretion, to modify this Agreement at any time by posting
a notice on the Site, or by sending User a notice via email. Use of the Services by User following such notification constitutes User's acceptance of the modified terms and conditions. User certifies to The Company that if User is an
individual (i.e., not a corporation) User is at least 18 years of age. User also certifies that it is legally permitted to use the Services and access the Site, and takes full responsibility for the selection and use of the Services.
This Agreement is void where prohibited by law, and the right to access the Site is revoked in such jurisdictions.
Restrictions:
User warrants, represents and agrees that he/she will not contribute, submit or make available through the Services, or use the Services in connection with, any Content that is infringing, libelous,
defamatory, abusive, offensive or otherwise violates any law or right of any third party. User shall not authorize or encourage any third party to generate fraudulent impressions of or fraudulent clicks
on any advertisement, including but not limited to, through repeated manual clicks, the use of robots or other automated query tools and/or computer generated search requests, and/or the fraudulent use of other search engine optimization services
and/or software. The Company reserves the right to remove any Content from the Site at any time, or to terminate User's right to use the Services or access the Site, for any reason.
Registration:
As a condition to using Services, User is required to register an account with mkMob and select a password and enter User's email address ("Company User ID"). User must provide Company with accurate, complete, and updated registration information.
Failure to do so may constitute a breach of this Agreement, which may result in immediate termination of User's account. User may not (i) select or use as a Company User ID a name of another person with the intent to impersonate that person;
(ii) use as a Company User ID a name subject to any rights of a person other than User without appropriate authorization. The Company reserves the right to refuse registration of, or cancel a User ID in its discretion. User shall be responsible
for maintaining the confidentiality of their password.
Code Implementation:
Users may list assets including but not limited to mobile sites, applications, and device platforms ("Mobile Properties") and make them available for advertisement. Users hereby grant The Company the right to
access, index and cache requests made from User's Mobile Property to the Service, including by automated means. Users may produce content including but not limited to text links, banners, videos, and graphics ("Advertisements")
for display on a publisher's Mobile Property. User agrees to comply with the technical specifications provided by The Company to enable proper display of the Advertisements in connection with the Services.
Right to Monitor and Editorial Control
The Company reserves the right, but does not have an obligation, to monitor and/or review all information and materials posted to the Web Site or through the Web Site's services or features by users, and mkMob is not responsible for any such information and materials posted by users.
However, mkMob reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or government request, or to edit, refuse to post or to remove any information or materials, in whole or in part, that in mkMob's sole discretion are objectionable
or in violation of these Terms and Conditions, Company policies or applicable law. We may also impose limits on certain features of the site or restrict your access to part or all of the site without notice or penalty if we believe you are in breach of the guidelines set forth in this paragraph,
our terms and conditions or applicable law, or for any other reason without notice or liability.
Payments:
The Company reserves the right to change the ammount paid to publishers at any time. User shall receive a percentage of the Net Revenue of Advertisements associated with User's use of the Services as solely determined
by Company, "Net Revenue" shall mean revenues actually received by The Company from the sale, use or other disposition of Advertisements displayed on Publisher's Mobile Property less sales,
use and excise taxes, less any agency commissions, carrier and/or partner fees, and less any allowances actually made or taken for returns, cash discounts or promotional allowances but excluding other revenues indirectly earned, if applicable,
for consulting, planning and targeting, copywriting, site building, account management or technical modifications or technical innovations which may be charged by mkMob to third parties from time to time.
The portion of Net Revenue received by User shall be determined on the first Monday of each calendar month, on which day those revenues accrued to User's account thirty (30) or more days earlier shall become eligible to be paid.
Payments to User shall be sent by mkMob only if User's earned balance is greater than or equal to $25 US(Twenty-Five US dollars). If User's earned balance is less than $25, no payment shall be made until the following calendar month,
on the first Monday of which mkMob shall make the aforesaid determination anew. If User disputes any payment made in connection with the Services, User must notify mkMob in
writing within thirty (30) days of any such payment. Failure to notify mkMob shall result in the waiver by User of any claims related to such disputed payment. Payment shall be calculated solely based on records
maintained by The Company. No other measurements or statistics of any kind shall be accepted by The Company or have any effect under this Agreement. The Company shall not
be liable for any payment based on (i) any fraudulent impressions generated by any person, robot, automated program for fraudulent impressions as reasonably determined by The Company; (ii) impressions commingled with a
significant number of fraudulent impressions or fraudulent clicks described in (i) above; or (iii) any breach of this Agreement by User. To ensure proper payment, User is solely responsible for providing and maintaining accurate contact and payment
information associated with User's account and Company User ID.
Third Party Web Sites
You may be able to link from the Web Site to third party web sites and third party web sites may link to the Web Site ("Linked Sites"). You acknowledge and agree that we have no responsibility for the information, content, products, services, advertising,
code or other materials which may or may not be provided by or through Linked Sites, even if they are owned or operated by affiliates of ours. Links to Linked Sites do not constitute an endorsement or sponsorship by us of such web sites or the information,
content, products, services, advertising, code or other materials presented on or through such web sites. Any reliance on the contents of a third party web site is done at your own risk and you assume all responsibilities and consequences resulting from such reliance.
Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site.
You should direct any concerns to that site's administrator or webmaster.
DISCLAIMER
THE SITE, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS AND MATERIALS, IS PROVIDED "AS IS," "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE, FOR INFORMATION, DATA, DATA PROCESSING SERVICES,
UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF
DEALING OR USAGE OF TRADE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. WE DO NOT WARRANT, REPRESENT OR COVENANT THAT THE SITE OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE,
OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS' REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. MKMOB ALSO ASSUMES NO
RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, AUDIO OR SOFTWARE FROM THE SITE.
IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
LIMITATION OF LIABILITY
IN NO EVENT SHALL MKMOB, ITS AFFILIATES OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTENT OR SERVICE PROVIDERS (COLLECTIVELY, THE "PROTECTED ENTITIES") BE LIABLE, WHETHER IN AN ACTION BASED ON A CONTRACT INDEMNIFICATION, OBLIGATION, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE),
COLLATERALLY OR ARISING FROM ANY STATUTORY DUTY, PRE-CONTRACT OR OTHER REPRESENTATIONS, OR OTHERWISE, HOWEVER ARISING, FOR ANY ECONOMIC LOSSES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS, GOODWILL OR ANTICIPATED SAVINGS) OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM, OR DIRECTLY OR INDIRECTLY RELATED TO, THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTIONS RELATED THERETO, YOUR PROVISION OF INFORMATION VIA THE SITE, LOST BUSINESS OR LOST SALES, EVEN IF SUCH PROTECTED ENTITY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE PROTECTED ENTITIES BE LIABLE FOR OR IN CONNECTION WITH ANY
CONTENT POSTED, TRANSMITTED, EXCHANGED OR RECEIVED BY OR ON BEHALF OF ANY USER OR OTHER PERSON ON OR THROUGH THE SITE. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE PROTECTED ENTITIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE
OR OTHERWISE) ARISING FROM THE TERMS AND CONDITIONS OR YOUR USE OF THE SITE EXCEED, IN THE AGGREGATE, THE AMOUNT, IF ANY, PAID BY YOU TO MKMOB FOR YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS OR SERVICES VIA THE SITE.
This website is owned and operated by mkMob Pvt Ltd.
If you have any enquiries please view the Contact Us page to get in touch with us.
 Our Privacy Policy
THIS PRIVACY STATEMENT COVERS THE WEBSITE www.mkmob.com, WHICH IS OWNED AND OPERATED BY mkMob Pvt Ltd ("Company","We","Us","Our"). THIS STATEMENT DISCLOSES THE INFORMATION COLLECTED AND USED RESPONSIBLY BY COMPANY, AS PROVIDED BY YOU, THE USER.
BY VISITING THIS SITE AND/OR USING OUR SERVICES YOU HEREBY AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS HEREIN YOU MAY NOT ACCESS THE SITE AND USE ANY OF THE COMPANY'S SERVICES. IF YOU HAVE ANY CONCERNS ABOUT PRIVACY ON THIS SITE EMAIL US AT
support-at-mkmob-dot-com.
1.) Personal Information collected by Company
We collect the following types of information from our users:
A) Information You Provide to Us
- We receive and collect information you choose to enter on the Site, or information you provide to us by other means such as, e-mail or telephone.
For example, when you register we collect information that includes your name, e-mail address and telephone number. We may combine this information with data received from online or offline sources, such as our partners, in order to provide you with a better experience and improve the Company's sevices.
For certain services you may be given the opportunity to opt out of this combination of data. If you voluntarily complete a publisher or advertiser questionaire we will collect personal information about you. This information may include your name, information about your business,
e-mail address and telephone number. Generally, the more information you comfortably provide to us the more we can customize the site to meet your needs.
B) Automatic Information
-
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Website are visited and by how many people.
Our cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or email address is. Most browsers will direct you on how
to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We strongly recommend that you leave the cookies activated, however, because cookies enable you to
take advantage of some of the Site's most attractive features.
-
Many companies offer programs that help you to visit Websites anonymously. We will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.
-
We automatically receive and store certain other types of information whenever you interact with us. For example, our servers track the type of Web browser you are using, where you travel within the Site, and the page to which you link from the Site.
If you are a publisher using Company's services, Company may access, index, and cache requests made from your mobile sites, applications and device platforms to our system, including by automated means. Generally, our service automatically collects usage information,
such as the numbers and frequency of visitors to the Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often customers use parts of the Site, so we can make the Site and Company services appealing to as many customers as possible.
-
When your customers connect to the Company services on their mobile device, if their mobile phone service provider uniquely identifies the device, Company will receive this information. Company may use this unique mobile device identification information to offer these customers extended services and/or functionality.
Certain Company services may require our collection from your customers of the phone number, and/or other unique identifiers, for their device. We may associate that phone number to the mobile device identification information and to other information we have collected from and about these customers; however we will not use that number for telemarketing.
Some mobile phone service providers are required to operate a system that will record the physical location of devices that use their service. Depending on the mobile phone service provider, Company may automatically receive this information.
2.) Use Of Information
In addition, as noted above, we use the information we collect to better understand what products and services are of interest to our users. To this end, we may use personally identifiable information in an aggregate form to gain a broader perspective of what preferences our users have, and to measure interest in the various areas of the Site.
3.) Compelled Disclosure
We may disclose any information we have to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information in connection with investigations or when we have reason to believe that someone is
causing injury to or interference with our rights or property, other users of the Web Site, or anyone else that could be harmed by such activities.
4.) Security
The security of your information is important to us. We have implemented reasonable security measures to protect the information in our care, both during transmission and once we receive it. We use Secure Sockets Layer (SSL) software to protect the security of your personal information during transmission, which encrypts the information you input.
However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. You can further help to ensure your security by taking a few simple precautions.
For instance, you should protect against unauthorized access to your Site username and password and to your computer. You should also be sure to sign off when finished using a shared computer.
5.) Access to Information
Upon your request, we will provide you with access to, and the ability to correct, certain information about you, such as your username and password, contact information, transaction information and credit card account information. You can access or correct this information in the Account section of the Site.
6.) Third Parties
When you are on the Web Site you may have the opportunity to visit, or link to, other sites not operated by Company, including other Web sites operated by unaffiliated third parties. These sites may collect Personal Information about you. Company does not control sites that are operated by these entities and is not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other Web sites.
7.) Business Transfer
mkMob regards its databases of Business Partners and potential Business Partners (including their Personal Information) as a valuable asset. In the event that Company is or substantially all of its assets are, acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, any information that we have is likely to be part of the transferred assets.
8.) Information Relating to Children
This website is not for children under the age of 18 years. We do not knowingly collect personally identifiable information from persons under the age of 18.
9.) User Agreement
If you decide to visit the Site, your visit and any possible dispute over privacy is subject to this Privacy Policy and our User Agreement, including limitations on damages and application of law.
10.) Ammendments
We may ammend this Privacy Policy at anytime at our sole discretion.
 Canceling your Account
You may cancel your account at anytime. Please contact us via our contact form or by phone. After cancelling your account, please remove all install codes from your site.
Any pending earnings will be paid to you in
US dollars within 30 days after the end of the calendar month if balance is above $25 or by the end of the year if it is less than $25.
We would also like to know why mkMob didn't work for you. Any suggestions or
feedbacks from you would be helpful.
If publishers violate our terms, we reserve the right to terminate their account.
|
|
|
|
|
|
|
|
|
|
About Help
|
Welcome to our Help Center. We've organised an array of answers to some frequently asked questions. Chances are you'll find an answer to your enquiries here.
Help topics are grouped for easier access. Simply click on a topic and its content will be displayed.
If you cannot find an answer to your enquiry, do not hesitate to Contact Us
|
|
|
|
|
|
|
|